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Advocacy 2.0 - Consumer Empowerment and Representation on the New NetConsumers are getting their voices heard and bringing about change through online influence, according to a new report by the Welsh Consumer Council.
The report, advocacy 2.0, explores how the new tools of the internet are empowering consumers to act together and challenge the unfair treatment and disadvantage they face.
The purpose of this group is to establish a standard for essential palliative care services in Wales and a way by which quality of care can be measured.
We are asking for written submissions on what should be considered an essential palliative care service and should therefore be eligible for long term funding from the Welsh Assembly Government.
Click here for more information
Consumer Affairs Minister Gareth Thomas today announced the appointment of Ed Mayo as Chief Executive of the new National Consumer Council.
The new Council will start work in October 2008. It will bring together the current National Consumer Council, Energywatch and Postwatch to create a more powerful and streamlined consumer body. This appointment is one of a number of steps that are necessary to formally establish it.
01/07/2008 Major investment to boost Palliative Care in Wales
27/06/2008 Welsh Consumer Council urges travellers to check out consumer holiday advice
24/06/2008 An investigation into the market for telephone calls from prisons
11/06/2008 Society must tackle the taboo of malnutrition amongst the elderly says new report launched today
Tackling malnutrition among older people in the community
Report | June 2008 | 121 KB
Renewable Energy Route Map for Wales Consultation
Consultation response | May 2008 | 75 KB
Energy Supply Markets Probe
Consultation response | April 2008 | 73 KB
WCC Welsh Language Scheme
Report | April 2008 | 88 KB
Transport is vital to society; be it travelling to work or getting to the doctor’s surgery.![]()
>> Rebecca Thomas on Connecting the nation
Your most unhappy customers are your greatest source of learning - Bill Gates![]()
>> Rhys Evans on Customer service
You can hardly switch on the TV or radio at the moment without reference to Euro 2008.![]()
>> Lindsey Kearton on European Consumer Law
The reasons why we don’t end up eating all the food we buy are many and varied![]()
>> Lindsey Kearton on Food waste
How do we best protect those who aren’t online?![]()
>> Rhys Evans on e-advocacy
Safeguards will need to be a critical part of any rollout![]()
>> Lindsey Kearton on smart meters
Fast broadband connections are vital![]()
>> Sarah Richards on the broadband controversy
The Welsh Consumer Council makes a practical difference to the lives of consumers around Wales, using its insight into consumer needs to advocate change.